Frequently Asked Questions
Have questions about our showroom, custom design options, or shipping? Explore our FAQ for detailed information, and feel free to contact us directly if you need further assistance.
Do you have a showroom?
We do!!! While our showroom primarily acts as a design studio to help you design the perfect custom piece, we keep it stocked with furniture and decor that can be purchased in store.
Do you have regular hours?
Yes and no. We are usually here Monday through Friday 10-6, but we are not always here. It is best to make an appointment, even if it is just you calling ahead to see if we are available. We also offer appointments on Saturdays. If you do come without an appointment and we are here, we would love to meet you and show you around!
How do we get to your workshop?
We are located at 3871 US HWY 421 near the power plant. The GPS may tell you to turn into the Two Men and a Truck parking lot. Drive PAST their lot and turn into the next lot by Wolsley Industrial Supply. We are located in the building on the left.
Can I come see my piece while you are building it?
Yes, we just ask that you please make an appointment during our regular hours. We encourage all clients to come see their piece before we apply the final finish coat and give approval. Once the final finish coat is on, we cannot make changes, but before it is applied changes can be made to color and distressing.
Will you come to my house to help me with the design of my furniture?
Yes, we do offer in house design consultations. We charge a $125 fee but waive it with a purchase of over $1000. We recommend you contact us first to get a price estimate you are comfortable with to avoid paying the fee.
Do you ship outside the Wilmington area?
Yes we do! We work with a variety of companies that offer White Glove delivery service to your home. We can ship anywhere in the 48 continental states!
How much does it cost to ship and deliver your furniture?
Local delivery to New Hanover, Brunswick and Pender counties costs $300. It is a white glove service, and they handle any assembly and removal of packaging materials. Shipping outside the local areas can cost anywhere from $400 to $1000, depending on how far it will ship.
How long will your tables last?
Our tables are built to be passed down through generations. That being said, it is recommended with all dining tables that they have a new finish coat applied every five to ten years.
Do your refinish or repair furniture?
We offer specialty refinishing and repair of our own furniture, but not other furniture. We recommend contacting a specialist in repair and refinishing for all other furniture. You may find that refinishing costs as much as building new. If that is the case, give us a call!
Do you offer financing?
We offer specialty refinishing and repair of our own furniture, but not other furniture. We recommend contacting a specialist in repair and refinishing for all other furniture. You may find that refinishing costs as much as building new. If that is the case, give us a call!
How do I place an order?
When you are ready to place an order, give us a call at 910-613-0641 or click "Request a Quote" at the top of the page. We will send you an official quote with a request for a 50% deposit. Once the deposit is paid, we can get your project on the schedule! We accept all major credit cards, as well as cash, check and ACH transfers.
Do you offer any discounts?
We offer an everyday discount of 5% off your order if you prepay for the order (as opposed to the 5o% discount) in full with a check or an e-check.